Terms and Conditions
Welcome to our online store! By accessing or using our website, you agree to be bound by these terms and conditions and our privacy policy.
Ordering and Payment
- All orders are subject to product availability.
- We accept payment via major credit/debit cards and PayPal.
- Orders will be processed upon successful payment authorization.
- We reserve the right to cancel or refuse any order for any reason.
Shipping and Delivery
- We ship orders within 1-3 business days of receiving payment.
- Shipping times vary by location, but we estimate 5-10 business days for delivery within the continental U.S.
- We are not responsible for delays caused by the shipping carrier.
- Orders shipped outside the U.S. may be subject to import taxes, duties and fees, which are the responsibility of the customer.
Returns and Exchanges
- You may return unworn, unwashed items within 14 days of delivery for a full refund.
- Items must be in original condition with tags attached.
- Return shipping costs are the responsibility of the customer, unless the item is defective.
- Refunds will be issued to the original payment method.
Intellectual Property
- All content on our website, including designs, text, graphics, and logos, is the property of [Company Name] and protected by copyright laws.
- You may not reproduce, modify, distribute, or create derivative works from our content without our prior written consent.
Limitations of Liability
- We are not liable for any indirect, special, or consequential damages related to the use of our website or products.
- Our total liability shall not exceed the amount paid for the applicable product or service.
Governing Law
- These terms and conditions are governed by the laws of [State/Country].
- Any disputes will be resolved in the courts of [State/Country].
Returns and Exchanges
- You may return unworn, unwashed items within 14 days of delivery for a full refund.
- Items must be in original condition with tags attached.
- To initiate a return, please log into your account on our website and start a return request. Provide the order number, item(s) you wish to return, and the reason for the return.
- Once we receive your returned item(s), we will inspect them and process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the order.
- If an item is deemed final sale or is not eligible for return, we will notify you upon receiving the return request.
- Return shipping costs are the responsibility of the customer, unless the item is defective or we made a mistake with the order.
- For defective items or incorrect orders, we will provide a pre-paid return label. Please contact our customer support team for assistance.
- Exchanges are subject to product availability. If the item you want to exchange is out of stock, we can issue a refund and you can place a new order.
Final Sale / Ineligible Items
- Certain products may be marked as "final sale" or ineligible for return on our website.
- If you attempt to initiate a return request for a final sale or ineligible item, we will notify you that the item does not qualify for a refund.
- For final sale items, we unfortunately cannot accept returns or provide refunds, as these products are sold as-is.
- If an item is ineligible for return for any other reason (e.g. it has been worn, washed, or damaged), we will also notify you that a refund cannot be issued.
- In these cases, we recommend reaching out to our customer service team if you have any issues with the item, as we may be able to offer an exchange or store credit in certain circumstances.
- Please carefully review the product details and return policy before making a purchase to ensure the item meets your needs and that you are comfortable with the return terms.
Return Timeline for Eligible Items
- Once you initiate a return request through your online account, we will provide you with a prepaid return shipping label.
- You will have 14 days from the date of delivery to package up the item(s) and send them back to us using the prepaid label.
- We recommend obtaining tracking information for your return shipment, as we are not responsible for items lost or damaged during the return transit.
- Upon receiving your returned item(s) at our warehouse, our team will inspect them to verify they are in the original, unworn condition.
- Within 5-7 business days of receiving your eligible return, we will process the refund and issue it back to the original payment method used for the order.
- You will receive an email confirmation once the refund has been issued.
The total turnaround time from initiating the return to receiving your refund is typically 2-3 weeks, assuming there are no delays in the return shipping or inspection process.
Return Process for Eligible Items
- Initiate the Return Request
- Log into your account on our website and navigate to the "Returns" section.
- Select the order and item(s) you wish to return.
- Provide the reason for the return - for example, "Item did not fit as expected."
- Receive the Return Label
- Once you submit the return request, we will generate a prepaid return shipping label for you.
- We'll email this label to you, or you can access it directly in your online account.
- Package and Ship the Item(s)
- Use the prepaid label to ship the item(s) back to our warehouse.
- Make sure to package the item(s) securely to prevent any damage during transit.
- We recommend obtaining tracking information for your return shipment.
- Item Inspection
- When we receive your return, our team will inspect the item(s) to ensure they are in their original, unworn condition.
- If the item meets our return criteria, we will proceed with the refund.
- Refund Processing
- Within 5-7 business days of receiving your eligible return, we will process a full refund to the original payment method used for the order.
- You'll receive an email confirmation once the refund has been issued.
The total turnaround time for the entire return process is typically 2-3 weeks from the date you initiate the return request.
Return Deadline
- You have 14 days from the original delivery date to initiate a return request and ship the item(s) back to us.
- This 14-day window applies to all eligible, non-final sale products purchased on our website.
- If we do not receive your return within this 14-day period, you will no longer be able to obtain a refund.
We encourage customers to inspect and try on items promptly upon delivery, and to start the return process as soon as possible if the item is not suitable. This allows us to efficiently process the return and issue your refund in a timely manner.
However, we understand that sometimes life gets busy. As long as you initiate the return request through your online account within 14 days of delivery, you can take the time needed to package up the item and ship it back to us.
Just keep in mind that the 14-day clock starts ticking from the delivery date, not the date you start the return request. Let me know if you have any other questions!
Exceptions to the 14-Day Return Deadline
- If you have a valid, extenuating reason for missing the 14-day return window, we may be able to make an exception.
- Valid reasons could include:
- A medical/family emergency that prevented you from processing the return on time
- Incorrect item shipped that you didn't realize until after the 14 days
- Defective product that took time to identify as faulty
- In these types of situations, we recommend reaching out to our customer service team as soon as possible.
- Provide details on your specific circumstances and why you were unable to meet the standard return deadline.
- Our team will review the details and determine if an exception can be made to allow a late return.
- Approval of late returns is done on a case-by-case basis at our discretion.
While we aim to be flexible, please note that exceptions to the 14-day policy are not guaranteed. The sooner you can contact us about a late return, the better we can evaluate your situation.
